New Utility Co. to Survey South Pas Water Meters

Readers from Global Water will verify the size and number of water meters across the city through mid-December.

Don't be alarmed if you see people in your back yard sporting white T-shirts and reflective vests while carrying iPads and peeking at your water meters. 

Global Water, the company that will take over water, sewer, and refuse billing for the City of South Pasadena in January 2013, has assigned approximately 8-10 field technicians to locate each water meter and collect necessary information to verify the accuracy of water billing, according to a news release from the city.

Surveying has already started and will end in mid-December.

“One of the requirements in the process to transition to a new billing company is field work to verify the size and number of water meters,'' City Manager Sergio Gonzalez said in a prepared statement. Global Water staff has begun canvassing the city. They are wearing safety reflective vests and have been issued temporary contract badges. 

The program is being coordinated by the City Finance Department in conjunction with the Police Department and Public Works Water Division.

In August 2012, the South Pasadena City Council approved a contract with Global Water, based in Arizona, to assume billing and customer care responsibilities.

According to Finance Director Chu Thai Global Water owns and operates 14 regulated private water and wastewater utilities in Arizona, and in California. The company services the cities of Covina, Torrance, Grass Valley, and Menlo Park. Global Water will provide a comprehensive service for $4/account per month; currently it is costing the City $5.46/account per month to provide this service inhouse, he said. 

Thai added, “Global Water will enhance customer service, improve water conservation, and assist with the implementation of a water budget rate model that considers factors other than usage in water billing.”

For additional information, contact the Finance Department at 626-403-7250. For information on weekends or after business hours, contact the Police Department at 626-403-7297.

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Denise Durrett November 16, 2012 at 09:03 PM
One of these "field technicians" was on our street several days ago. We first noticed him because he was sitting on the bumper of my truck. Then he moved over and was leaning on my son's car. He didn't bother to show me his badge and was quite rude when I asked him for identification. "Global Water will enhance customer service..." I think not.
Donna Evans November 16, 2012 at 10:09 PM
That doesn't sound good, Denise! I looked on Global's home page and their "contact us'' number takes you to Arizona. I doubt someone in Arizona is going to get right on your issue, but you might try dropping a line to the city's finance department (# listed above).
Denise Durrett November 17, 2012 at 12:07 AM
Thanks Donna. I contacted the relevant city departments and the mayor the same day and they are looking into it. The SP Water Supervisor even came out and apologized in person, even though the guy was not one of his employees. Now *that* is customer service! I shudder to think what things will be like when Global Water takes over. Keep it local people!
Mindy B December 19, 2013 at 12:59 AM
Many of us were skeptical of the Global Water pitch a few years ago. It didn't take too much research to realize they were pulling the wool over the eyes of our City. A simple Better Business Bureau check would have begged some questions. So how long is our contract? I know Global Water wanted 10 plus years. http://www.bbb.org/central-northern-western-arizona/business-reviews/water-companies-utility/global-water-resources-inc-in-phoenix-az-97018020/


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